CRM KIA

Order Management System

The Order Management Module manages all customer orders from creation to dispatch, supporting two supply chain levels — Primary (company to distributor) and Secondary (distributor to retailer).

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Order Approved
Stock available
ORDER#ORD-2025-000123
Dispatch Planning
Order TypePrimary
DistributorSharma Traders
Items2 products
PendingApprovedPlanningPartialDispatched
ProductQtyRateTotal
Product ASKU-10015040020,000
Product BSKU-20452075015,000
Export PDFLogs
Plan Dispatch
2Supply Chain Levels
7Order Statuses
8Order Creation Steps
4Module Integrations
Supply Chain

Primary and Secondary Orders

One module handles orders at both levels of your distribution chain.

Primary
Company
Distributor
Secondary
Distributor
Retailer
4.1 Status Workflow

Order Status Workflow

Every order carries a clear status, from the moment it is created until it is dispatched.

Pending
STEP 1
Approved
STEP 2
Hold
STEP 3
Rejected
STEP 4
Dispatch Planning
STEP 5
Partially Dispatched
STEP 6
Dispatched
STEP 7
4.2 Per-Order Detail View

Everything About an Order, in One View

Each section of the order detail screen is built for the team that needs it.

Order Detail#ORD-2025-000123
Customer Details

Company, account code, address, contact

Used bySalesFinance
Item Details

Products, quantities, rates, add/edit items

Used bySalesAdmin
Billing Details

Invoice amounts, GST, total value

Used byFinanceAccounts
Dispatch Status

Current stage in the dispatch workflow

Used byDispatch Team
Logs

Full change history with timestamps

Used byManagementAudit
Export PDF

Physical dispatch/invoice document

Used byWarehouseCustomer

High ‘Hold’ order counts indicate credit limit issues or stock shortages. Set up automated alerts when Hold orders exceed a threshold — escalate to finance and inventory teams immediately.

4.3 Flowchart

Order Creation Flowchart

From the admin’s first click to a completed order — eight clear steps.

1Admin Clicks Action Button
2Create Order

Select Order Type (Primary / Secondary)

PrimarySecondary
3Add Customer / Retailer Details
4Add Products and Quantities
5Order Created

Unique Order ID Generated

Order IDORD-2025-000123
6Approval Process

Admin Reviews

7Dispatch Planning

Partial or Full

PartialFull
8Order Completed
4.4 Integration Points

Connected to Every Module That Matters

Orders don’t live in isolation — they talk to inventory, production, dispatch and quotations.

01

Inventory Module

Stock availability checked before approving dispatch.

02

Production Module

Trigger manufacturing if stock is insufficient.

03

Dispatch Module

Approved orders auto-flow into dispatch planning.

04

Quotation Module

Accepted quotes convert directly into orders.

Ready to take every order from creation to dispatch?

Get a live walkthrough of the Order Management System.

Book a Free Demo Call +91-9811475755