Service Management handles everything after product delivery. The unique ‘Happy Code’ verification system ensures that tickets are only closed when the customer confirms resolution.
Book a Free Demo See How It WorksEvery complaint moves through eight clear stages — and only a customer-confirmed Happy Code can take it to Verified.
Everything about the complaint, the product, the visit and the resolution — in one ticket.
Unique tracking number for the complaint
Name, contact, address
Which product, batch/serial number
Customer-reported problem
Who is handling this service call
In warranty (free) vs out of warranty (chargeable)
In warranty • Free Out of warranty • Chargeable
Date and time of technician visit
Spare parts used — linked to inventory
Customer verification code for closure
Actions taken, resolution notes
From the customer’s complaint to a ticket closed with the Happy Code — eleven steps. Hover a step to see the detail.
The Happy Code prevents technicians from closing tickets without actually resolving the issue. Track first-visit resolution rate — world-class service teams achieve above 85%.
Get a live walkthrough of the Service Management System.
Book a Free Demo Call +91-9811475755